Shipping Policy

This Shipping Policy describes the shipping practices of CSG Automation LLC, doing business as Mailing Parts Online ("Mailing Parts Online," "we," "us," or "our").

We ship industrial mailing, inserting, print finishing, and related equipment parts from the United States to eligible domestic and international destinations.

1. Order Processing and Handling Time

Orders are processed after payment and order information have been successfully received and verified.

For products that are in stock and ready to ship, orders are generally processed within up to two (2) business days.

Order processing normally begins on the first applicable business day after the order is received. Orders placed on weekends, holidays, or outside normal business processing hours may begin processing on the next business day.

Handling time refers to the time required to prepare an available product for shipment and is separate from carrier transit time and any product-specific lead time.

Processing may occasionally require additional time due to order size, payment verification, product availability, shipping requirements, address verification, or other circumstances related to the order.

2. Handling Time, Lead Time and Shipping Time

Handling time, product lead time, and carrier transit time are separate periods.

Handling Time: For products that are in stock and ready to ship, handling is generally completed within up to two (2) business days.

Lead Time: Some products require additional time before they are available for shipment because they must be manufactured, assembled, sourced, transferred, or obtained from a supplier. Lead time varies by product and is separate from normal handling time.

Transit Time: Transit time begins after the package has been transferred to the shipping carrier.

Weekends and applicable holidays are generally not considered business days when calculating handling or estimated transit times.

3. Shipping Options

Domestic shipping options and charges are shown at checkout. Current flat rates per order are UPS Ground ($9.99), UPS Second Day ($17.99), and UPS Next Day Air ($59.99).

Estimated transit times are 3-5 business days for UPS Ground, 2 business days for UPS Second Day, and 1 business day for UPS Next Day Air. Transit begins after dispatch. Product lead time and order preparation are additional; expedited shipping does not shorten preparation time.

4. Shipping Carriers

Mailing Parts Online may use UPS, USPS, or other qualified shipping and logistics providers depending on the destination, package characteristics, service availability, reliability, and cost.

The availability of a particular carrier or service may vary by order and destination.

Mailing Parts Online reserves the right to select or change the carrier used for an order when reasonably necessary to provide appropriate delivery service.

5. Paid Shipping Options

When available, customers may be offered paid shipping options during checkout.

Shipping charges may be calculated or established based on factors including:

• Destination
• Package weight
• Package dimensions
• Selected carrier
• Selected service level
• Order value
• Product characteristics
• Applicable handling requirements

Available shipping methods and prices may vary depending on the products included in the order and the shipping destination.

6. Lead Time vs. Shipping Time

Product lead time and shipping transit time are separate.

A product's lead time is the estimated period required before the product is available or ready to ship. This may include manufacturing, assembly, sourcing, supplier processing, or other preparation.

Shipping or transit time begins after the product is ready and has been transferred to the shipping carrier.

For example, selecting an expedited shipping service does not reduce a product's manufacturing or lead time unless expressly stated otherwise.

7. Products With Lead Times

Certain products may have a product-specific lead time because they are manufactured, assembled, sourced, transferred, or specially ordered.

When available, the estimated lead time may be displayed on the product page, provided during checkout, or communicated separately.

Because lead times may depend on manufacturers, suppliers, material availability, production schedules, and other factors, they are estimates rather than guaranteed availability dates.

For certain products or orders, Mailing Parts Online may contact the customer after the order is received to confirm or adjust the expected lead time, availability, or fulfillment arrangements.

If a significant change in lead time affects an order, we will make reasonable efforts to communicate the updated information to the customer and determine the appropriate fulfillment options.

8. Estimated Transit and Delivery Times

For many domestic shipments, carrier transit time is typically estimated at approximately three (3) to five (5) business days after the order has been processed and transferred to the carrier.

This is an estimate only and is not a guaranteed delivery period.

Actual transit time depends on factors including:

• Shipping destination
• Distance from the shipping location
• Selected carrier
• Selected shipping service
• Package characteristics
• Weekends and holidays
• Weather conditions
• Carrier operations and delays

Unless expressly stated otherwise, estimated delivery times do not include product-specific lead time or order handling time.

For example, an in-stock product may require up to two business days of handling before an estimated three-to-five-business-day carrier transit period begins.

9. Expedited Shipping

Expedited shipping may be available for certain products and destinations.

Expedited shipping affects the carrier's transit time only. It does not automatically reduce product lead time or order handling time.

If an order is time-sensitive, customers should contact Mailing Parts Online before ordering so that product availability, lead time, handling requirements, and available shipping services can be reviewed.

10. Tracking Information

When tracking is available, tracking information may be provided by email, through the customer's account, or through another order communication.

Tracking information may not become active immediately after a shipping label is created. Carrier systems may require additional time to register the shipment.

11. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before submitting an order.

If an address needs to be changed after an order has been submitted, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

Additional costs resulting from an incorrect, incomplete, undeliverable, or changed address may be the responsibility of the customer where permitted by applicable law.

12. Delivery and Carrier Responsibility

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operating procedures and service conditions.

Mailing Parts Online will make reasonable efforts to assist customers with shipping problems, tracking issues, carrier claims, or other delivery concerns.

Carrier delays do not automatically qualify an order for a refund of product charges.

13. Lost or Missing Packages

If tracking information indicates that a package has not been delivered within a reasonable period, please contact us so that we can review the shipment and, where appropriate, work with the carrier.

Depending on the circumstances, a carrier investigation or claim may be required before a lost shipment can be resolved.

Customers may be asked to provide information or documentation reasonably necessary to assist with a carrier investigation or claim.

14. Damaged Shipments

If an order arrives with visible shipping damage, please retain the product, original packaging, shipping carton, labels, and packing materials.

Customers should contact Mailing Parts Online promptly and provide photographs or other documentation of the damage when requested.

Packaging and photographs may be required to file or support a claim with the shipping carrier.

Please do not discard damaged packaging until the issue has been reviewed or the carrier claim process has been completed.

15. Multiple Shipments

An order containing multiple products may be shipped in more than one package or shipment.

This may occur when products have different availability, lead times, locations, suppliers, package requirements, or shipping methods.

Where appropriate, separate tracking information may be provided for each shipment.

16. Partial Shipments

Mailing Parts Online may ship available products separately from products that are backordered, manufactured to order, or subject to additional lead time.

When practical, we may also hold an order until all products are available for shipment.

The appropriate fulfillment method may depend on the order, product availability, shipping cost, destination, and customer requirements.

17. Domestic Shipping

We ship to eligible addresses within the United States using available shipping services appropriate for the destination and order.

Certain products, destinations, or address types may have shipping restrictions or limited carrier options.

18. International Shipping

International shipping may be available to eligible countries and destinations.

International shipments may be handled by USPS, UPS, or other international shipping or logistics providers selected by Mailing Parts Online.

Availability, shipping methods, delivery estimates, and costs may vary depending on destination and product.

19. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, VAT, tariffs, fees, or other charges imposed by the destination country or local authorities.

Unless expressly stated otherwise at checkout or in writing, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Mailing Parts Online does not control customs processing or charges imposed by foreign governments, customs authorities, carriers, or brokers.

Customs procedures may also cause delivery delays outside our reasonable control.

20. International Delivery Information

Customers placing international orders are responsible for providing accurate shipping, contact, customs, and other information reasonably required for delivery.

Some products may be subject to export, import, carrier, or destination restrictions. We reserve the right to cancel or modify a shipment if it cannot legally or reasonably be delivered to the requested destination.

21. Refused and Undeliverable Shipments

Orders that are refused, unclaimed, or returned as undeliverable may be subject to additional shipping, return, customs, carrier, or handling costs where permitted by applicable law.

Any refund eligibility for returned or refused shipments will be determined in accordance with our Return & Refund Policy and the circumstances of the shipment.

22. Returns

Shipping an item back to Mailing Parts Online does not automatically constitute an approved return.

Returns must comply with our Return & Refund Policy and any applicable return authorization requirements.

Please review the Return & Refund Policy before returning any product.

23. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in carriers, shipping services, business practices, product availability, or applicable requirements.

When we update this Shipping Policy, we will revise the "Last Updated" date shown at the top of this page.

24. Contact Us

If you have questions about shipping, product availability, lead times, or an existing shipment, please contact:

CSG Automation LLC
Mailing Parts Online
Print Finishing Solutions
36-D Industrial Park Road
Niantic, CT 06357
United States

Phone: 1-860-691-1885
Email: sales@mailingpartsonline.com