Returns & Refunds Policy

This Returns & Refunds Policy describes the return, replacement, credit, and refund practices of CSG Automation LLC, doing business as Mailing Parts Online ("Mailing Parts Online," "we," "us," or "our").

Because Mailing Parts Online supplies industrial replacement parts, components, electrical and electronic items, special-order products, and manufactured parts, return eligibility and the appropriate resolution may vary depending on the product and the circumstances of the request.

We encourage customers to contact us before returning any product so that we can review the situation and determine the appropriate return or resolution process.

1. Return Requests

If you need to return a product or believe there is a problem with an order, please contact Mailing Parts Online within 30 days of receiving your item before shipping the product back.

When contacting us, please provide information that will help us identify and evaluate the request, such as:

• Order number
• Customer or company name
• Product or SKU
• Quantity
• Reason for the return request
• Equipment or machine model, when relevant
• Description of the issue
• Photographs, when appropriate
• Packaging information, when relevant
• Any other information reasonably requested

Please do not return a product without first contacting us. An unauthorized return may delay our ability to identify the shipment, evaluate the product, or process the appropriate resolution.

2. Returns Are Evaluated Based on the Product and Circumstances

Industrial parts can vary significantly in value, application, condition, manufacturer, availability, lead time, and returnability.

For this reason, Mailing Parts Online does not apply the same return procedure to every product or situation.

We will review return requests based on factors that may include:

• Reason for the return
• Type of product
• Product condition
• Whether the product was installed or used
• Original packaging
• Product availability
• Manufacturer or supplier requirements
• Whether the item was specially ordered
• Whether the item was manufactured to order
• Product lead time
• Electrical or electronic characteristics
• Shipping circumstances
• All return requests must be initiated within 30 days of delivery.

3. Possible Resolutions

Depending on the product and circumstances, Mailing Parts Online will work with the customer to determine an appropriate resolution.

A resolution may include, where appropriate:

• Return of the product
• Replacement product
• Exchange for another part
• Store or account credit
• Full refund
• Partial refund
• Manufacturer or supplier warranty process
• Technical review or additional troubleshooting
• Another mutually agreed resolution

The availability of a particular resolution depends on the circumstances and does not mean that every option is available for every product or return request.

4. Incorrect Product Ordered by the Customer

Because industrial equipment may use different parts depending on model, serial number, configuration, production year, revision, or modification, customers are responsible for reviewing product information and confirming compatibility before ordering.

If an incorrect product was ordered, please contact us as soon as possible.

We will review the product and circumstances and determine whether a return, exchange, credit, refund, or other resolution is available.

If a customer orders the incorrect product, the customer is responsible for the original and return shipping costs. We do not charge a restocking fee.

5. Incorrect Product Shipped by Mailing Parts Online

If Mailing Parts Online ships a product that does not match the product ordered, please contact us promptly.

After verifying the issue, we will work with you to arrange an appropriate resolution, which may include replacement, return, refund, or another reasonable solution.

Where the error was caused by Mailing Parts Online, we will generally arrange or cover reasonable return shipping associated with correcting the error.

6. Damaged Shipments

If a product arrives damaged during shipping, please contact us promptly.

Do not discard the shipping carton, packaging materials, labels, or damaged product until the issue has been reviewed.

We may request:

• Photographs of the shipping carton
• Photographs of the packaging
• Photographs of the damaged product
• Shipping labels
• Description of the damage
• Other documentation required by the carrier

This information may be necessary to submit or support a shipping carrier claim.

7. Defective Products

If you believe a product is defective, contact Mailing Parts Online with information about the product and the problem experienced.

Depending on the product, manufacturer, supplier, and circumstances, the issue may require inspection, testing, troubleshooting, return of the product, or processing through an applicable manufacturer or supplier warranty.

A product that does not resolve an equipment problem is not necessarily defective. Industrial equipment failures may have multiple causes, so additional information may be required to evaluate the issue.

8. Compatibility Issues

Compatibility information, alternate part numbers, manufacturer references, and machine model information provided on the Site are intended to assist customers in identifying products.

Compatibility may depend on equipment configuration, serial number, revision, modifications, or other factors.

If a product does not fit or operate as expected, contact us before returning it. We may request equipment information, photographs, part numbers, or other details to help determine the cause and appropriate resolution.

9. Installed or Used Products

Products that have been installed, connected, operated, modified, damaged, contaminated, or otherwise used may have different return eligibility than unused products.

This is particularly important for electrical, electronic, mechanical, precision, and other industrial components whose condition may change after installation or use.

Mailing Parts Online will evaluate these requests based on the specific product and circumstances.

10. Electrical and Electronic Components

Electrical and electronic components may be subject to additional return restrictions because installation, electrical conditions, incorrect voltage, equipment faults, static discharge, wiring problems, or other external conditions can affect the product.

Return, replacement, warranty, or refund eligibility for these products will be evaluated based on the circumstances of the request and any applicable manufacturer or supplier requirements.

11. Special-Order and Manufactured Products

Some products sold by Mailing Parts Online may be specially ordered, sourced, configured, assembled, or manufactured specifically to fulfill an order.

These products may have limited return or cancellation eligibility after sourcing, production, or manufacturing has begun.

Where applicable, we will review the status of the order and work with the customer to determine what options remain available.

12. Products With Lead Times

A product with a lead time may require manufacturing, sourcing, assembly, supplier processing, or other preparation before shipment.

Lead time alone does not necessarily determine whether a product can be returned. However, products manufactured or specially sourced for an order may be subject to additional return or cancellation restrictions.

Customers may be contacted when necessary to confirm or adjust lead times or other fulfillment details.

13. Order Cancellations

If you need to cancel an order, please contact Mailing Parts Online as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has shipped or before significant sourcing, manufacturing, customization, or supplier commitments have occurred.

Once an order has shipped or a special-order or manufactured product has entered fulfillment, cancellation may no longer be possible or may be subject to costs already incurred.

14. Return Shipping

Responsibility for return shipping depends on the reason for the return and the circumstances of the order.

For verified defective products, products that arrive damaged, or products shipped incorrectly by Mailing Parts Online, we arrange or cover return shipping at no cost to the customer.

If a customer ordered an incorrect product or requests a discretionary return, the customer is responsible for return shipping costs.

The return shipping method and instructions may be agreed upon with the customer as part of the return authorization process.

15. Original Shipping Charges

Original shipping charges may or may not be refundable depending on the reason for the return.

16. Condition of Returned Products

When a return is authorized, products should be packaged appropriately and returned in the condition agreed upon during the return process.

Where available and applicable, original packaging, documentation, accessories, hardware, labels, and other materials supplied with the product should be included.

Damage caused by inadequate return packaging may affect the available resolution.

17. Inspection of Returned Products

Returned products may be inspected before a refund, credit, exchange, warranty claim, or other resolution is completed.

Inspection may be used to verify:

• Product identity
• Product condition
• Installation or use
• Reported damage
• Missing components
• Packaging condition
• Reported defect
• Other circumstances relevant to the return

18. Refunds and Credits

If a refund or credit is approved, the amount will be determined based on the product, reason for return, product condition, shipping circumstances, and any applicable costs or adjustments.

Approved refunds will generally be issued using the original payment method when practical. In some circumstances, another mutually agreed method or account credit may be used.

Once we receive the returned product, we initiate the refund process. Approved refunds are processed within 7 days of receiving the returned product. The customer's card issuer, payment processor, or financial institution may require additional time to credit the refund to the customer's account.

19. Restocking and Other Costs

We do not charge a restocking fee.

For verified defective products or products that arrive damaged, return shipping is free. For customer ordering errors or discretionary returns, the customer is responsible for the shipping costs described above.

20. No Unauthorized Returns

Products should not be shipped back to Mailing Parts Online without prior communication and return instructions.

Sending a product back without authorization does not guarantee acceptance of the return, issuance of a refund, or reimbursement of shipping expenses.

21. Changes to This Policy

We may update this Returns & Refunds Policy periodically to reflect changes in products, suppliers, manufacturers, business practices, or applicable requirements.

When we update this policy, we will revise the "Last Updated" date shown at the top of this page.

22. Contact Us

For return requests, damaged shipments, product problems, cancellations, or questions regarding this policy, please contact us before returning a product:

CSG Automation LLC
Mailing Parts Online
Print Finishing Solutions
36-D Industrial Park Road
Niantic, CT 06357
United States

Phone: 1-860-691-1885
Email: sales@mailingpartsonline.com